Frequently Asked Questions
What is Ruri Club?
Ruri Club is our Community Supported Agriculture (CSA) program. By joining, you support local farmers and receive fresh, seasonal produce directly from them. Membership also provides you with discounts and access to special items.
How do I become a member of Ruri Club?
To become a member, simply register on our website and choose the membership plan that suits you. We offer different tiers, including TREE membership for ₱5,000 annually, which provides up to 20% discounts and other benefits.
What are the locations of your stores?
Rural Rising Philippines – West
Address: West Triangle, 79 Sgt. Esguerra Ave, Diliman, Quezon City, 1103 Metro Manila
Landmark: Beside Mang Inasal and Petron Congressional
Landmark: Within West Triangle Homes 1, behind Isuzu Quezon Ave.
Store Hours: 9AM to 6PM, daily
Rural Rising Philippines – Central
Address: Unit 1C-06 Tower 1 (Retail Area), Avida Towers Centera, EDSA corner Reliance St, Mandaluyong
Landmark: Beside 24 Chicken
Store Hours: 12NN to 8PM, Wed-Fri
Rural Rising Philippines – South
Address: Alabang Town Center, Theatre Drive, Brgy Ayala Alabang, Muntinlupa
Landmark: Beside P2P Station
Store Hours 11AM to 8PM, Sat-Mon
What payment methods do you accept?
We accept various payment methods for your convenience. You can pay using Debit/Credit Card or GCash via Paymongo and Maya. We also accept payments through Grabpay, Maya, and Maya Credit. For installment options, we offer Billease. These flexible payment options ensure a smooth and hassle-free transaction process.
Do you deliver?
Yes, we do. We offer delivery via Lalamove, Grab, etc., servicing all of Metro Manila. Delivery fees start at ₱150 depending on the delivery location and order weight.
Do you accept walk-ins?
Yes, we do. Walk-ins are welcome at Ruri West daily, Ruri Central on Fridays, and Ruri South on Saturdays and Sundays. Additionally, we offer Concierge Weekdays with deliveries arranged by clients.
Where's my order?
Most of our produce has a tentative dispatch date. We encourage you to check our latest Viber announcements for updates on your order status.
What produce do you have?
Our selection of produce changes regularly, depending on the needs of the distressed farmers we are supporting at the time. We prioritize helping those in urgent need, which means our offerings can vary from week to week. To stay informed about our current produce and rescue efforts, we encourage you to join our Facebook group. There, you’ll receive real-time updates on available products, upcoming rescue operations, and how your purchases make a difference in the lives of local farmers.
How can I contact customer support?
To reach our customer support team, you can send us a direct message or contact us via SMS or Viber at 0998 986 1130 (Andie) or 0917 718 7787 (Ally). For order-related concerns, please provide your order number and full name to help us assist you more efficiently.
Can I change or cancel my order?
Yes, you can change or cancel your order by contacting our customer support team. Please provide your order number and full name to assist us in processing your request efficiently. However, we encourage you to avoid cancellations if possible. We would be happy to suggest ways to redirect your contribution to other initiatives that help support rural communities, ensuring your support still makes a positive impact.
How do I participate in the efforts?
By joining Ruri Club, you are directly supporting thousands of farmers, providing them with a stable and alternative market. Additionally, during times of bumper crops, your purchases play a crucial role in the success of Rural Rising Philippines’ rescue missions. Every membership and order helps us sustain and uplift our farming communities.
How can I help Ruri Club make a bigger impact?
You can help Ruri Club make a bigger impact by becoming a member, encouraging friends and family to join, and actively participating in our campaigns and events. Your involvement helps us provide more support to rural communities, improve their livelihoods, and promote sustainable farming practices.