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Return and Refund Policy

Q: How can I contact customer support?

A: To reach our customer support team, you can send us a direct message, or contact us via SMS, Viber, or phone call at 09175387787 (Andie) or 09177187787 (Ally). For order-related concerns, please provide your order number and full name to help us assist you more efficiently.

Q: Can I change or cancel my order?

A: Yes, you can change or cancel your order by contacting our customer support team. Please provide your order number and full name to assist us in processing your request efficiently. However, we encourage you to avoid cancellations if possible. We would be happy to suggest ways to redirect your contribution to other initiatives that help support rural communities, ensuring your support still makes a positive impact.

Q: What is your return or refund policy?

A: If you encounter any issues with your order, such as damaged or spoiled produce, please contact our customer support team within 24 hours of receiving your delivery. Provide your order number, full name, and details of the issue. We will work with you to resolve the problem, whether it involves a replacement or a refund. We also encourage that you accept store credits so we can redirect your help to another farmer.

© Rural Rising PH, All rights reserved.

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